--- title: THE HEALTHCARE CHALLENGE description: 7 italian health centers compared --- [![Unguess](https://content.unguess.io/hubfs/Unguess/unguess-logo.png)](https://unguess.io/) - PRODUCTS BY INDUSTRY - [Retail & Ecommerce](https://unguess.io/services/industry/retail-ecommerce/) - [Fast-Moving Consumer Goods](https://unguess.io/services/industry/fast-moving-consumer-goods/) - [Banking, Insurance & Financial Services](https://unguess.io/services/industry/banking-insurance-financial-services/) - [Travel & Hospitality](https://unguess.io/services/industry/travel-hospitality/) - [Utilities](https://unguess.io/services/industry/utilities/) - [Healthcare](https://unguess.io/services/industry/healthcare/) - [Media & Entertainment](https://unguess.io/services/industry/media-entertainment/) - [Automotive](https://unguess.io/services/industry/automotive/) - PRODUCTS BY USE CASE - [Ai Training](https://unguess.io/services/ai-training-testing/) - [User Experience](https://unguess.io/services/use-case/user-experience/) - [Software Quality](https://unguess.io/services/use-case/software-quality/) - [Cyber Security](https://unguess.io/services/use-case/cyber-security/) - [Accessibility](https://unguess.io/services/accessibility/) - [HOW IT WORKS](https://unguess.io/how-it-works/) - [OUR CROWD](https://unguess.io/our-crowd/) - COMPANY - [About us](https://unguess.io/about-us) - [Life at UNGUESS](https://unguess.io/life-at-unguess/) - [Partners](https://unguess.io/unguess-partners/) - [SHOWCASES](https://unguess.io/showcases/) - [Case Study](https://unguess.io/showcases/all-showcases/?jsf=jet-engine:shocase-listing-grid&tax=resource-category:76/#readmore) - [Unguess Challenges](https://unguess.io/showcases/all-showcases/?jsf=jet-engine:shocase-listing-grid&tax=resource-category:74/#readmore) - [White Paper](https://unguess.io/showcases/all-showcases/?jsf=jet-engine:shocase-listing-grid&tax=resource-category:75/#readmore) - [BLOG](https://blog.unguess.io?hsLang=en) - - - - - [PRODUCTS](https://unguess.io/services/) - BY INDUSTRY - [Retail & Ecommerce](https://unguess.io/services/industry/retail-ecommerce/) - [Fast-Moving Consumer Goods](https://unguess.io/services/industry/fast-moving-consumer-goods/) - [Banking, Insurance & Financial Services](https://unguess.io/services/industry/banking-insurance-financial-services/) - [Travel & Hospitality](https://unguess.io/services/industry/travel-hospitality/) - [Utilities](https://unguess.io/services/industry/utilities/) - [Healthcare](https://unguess.io/services/industry/healthcare/) - [Media & Entertainment](https://unguess.io/services/industry/media-entertainment/) - [Automotive](https://unguess.io/services/industry/automotive/) - BY USE CASE - [Ai Training](https://unguess.io/services/ai-training-testing/) - [User Experience](https://unguess.io/services/use-case/user-experience/) - [Software Quality](https://unguess.io/services/use-case/software-quality/) - [Cyber Security](https://unguess.io/services/use-case/cyber-security/) - [Accessibility](https://unguess.io/services/accessibility/) - [VIEW ALL PRODUCTS](https://unguess.io/services/) - [HOW IT WORKS](https://unguess.io/how-it-works/) - [OUR CROWD](https://unguess.io/our-crowd/) - COMPANY - [About us](https://unguess.io/about-us/) - [Life at UNGUESS](https://unguess.io/life-at-unguess/) - [Partners](https://unguess.io/partners/) - [SHOWCASES](https://unguess.io/showcases/) - [Case Study](https://unguess.io/showcases/case-study/) - [Unguess Challenges](https://unguess.io/showcases/unguess-challenges/) - [White Paper](https://unguess.io/showcases/white-paper/) - [Webinar](https://unguess.io/showcases/webinar/) - [BLOG](https://blog.unguess.io?hsLang=en) - - - - [BOOK A DEMO](https://unguess.io/get-started-unguess/) ## Customer Journey Benchmarking: The healthcare challenge ### 7 Italian health centers compared ## Learn how customers select health centers and what are the main painpoints of the process UNGUESS unleashed the power of its crowd for a research on the customer journeys of health centers in Italy.  Read the research to discover the customer journey benchmark of 7 Italian health centers thanks to the innovative methodology of UNGUESS.  In this reaserch you'll learn:  - **why customer chose one health center** over the others - which health centers offer **the best booking and cancellation processes** and why - **recommendations** for improvement #### Download the research to learn how to create the most delightful experiences for your customers>> ### Fill out the form and download the White Paper! ## Technology, People and Methodology. All in one. UNGUESS’s effectiveness comes from a unique combination of three powerhouses: our technology, our people and our proven methodology. This unique blend enables us to provide real insights – sourced from real humans – that allow you to test, monitor and improve your products, solutions, services, and experiences. ![White Stacked](https://content.unguess.io/hubfs/White%20Stacked.png "White Stacked") “The UNGUESS team is made of CX, VoC and market research experts. I can pick up the phone and have the right survey created and launched within a few hours. In a few days, they created a community among our clients and set easy connections to provide Sky with valuable customer insights in a way that is incredibly lean and fast.” Head of Customer Experience & Journey Design at Sky Cristian Vaghi “The collaboration with UNGUESS has allowed us to have a large user base in a very concentrated time, thus obtaining very useful feedback to be integrated into the title in development.” Head of Development Operations at Milestone Ivan Orvieto “Unguess was chosen because of its extreme flexibility and ability to organise groups of testers at very short notice. 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